At Linkd Permanent Jewellery Supplies, we want you to be completely satisfied with your purchase. Please read our Returns Policy carefully to understand how we handle returns, refunds, and replacements.

1. No Returns on Jewellery Supplies

We are unable to accept returns or exchanges on jewellery supplies, including, but not limited to, for change of mind or if you order the wrong item and no longer need it.

  • Chains, charms, and connectors.
  • Jump rings, clasps, and findings.
  • Tools and equipment.
  • Custom or personalised items.

Please ensure you review your order carefully before completing your purchase.

2. Faulty, Damaged, or Incorrect Items

We take great care in packaging and shipping your order. However, under New Zealand’s Consumer Guarantees Act 1993, if a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.

How to request a return for a faulty, damaged, or incorrect item:

1. Contact us within 3 days of receiving your order at shop@linkdchains.com with:

  • Your order number.
  • Clear photos of the faulty, damaged, or incorrect item(s).
  • A description of the issue.

2. Resolution Options:

  • If the item is faulty or defective, we will offer a repair, replacement, or refund (your choice).
  • If you received the wrong item, we will arrange for the correct item to be sent at no additional cost.

3. Refunds

Refunds are only issued in cases where:

  • The item is faulty, damaged, or not as described, and you choose a refund over a repair or replacement.
  • The item is out of stock, and a replacement is not available.
  • We are unable to fulfil your order due to unforeseen circumstances.

Refunds will be processed to the original payment method and may take 5 business days to reflect in your account.

4. Order Cancellations

  • Orders can only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled or refunded unless it is faulty or incorrect.
  • If you need to cancel an order, please contact us as soon as possible at shop@linkdchains.com.

5. Contact Us

If you have any questions about our Returns Policy, feel free to reach out to us:

📧 Email: shop@linkdchains.com